How to contact the JHB OMBUDSMAN, Adv S'du Gumede:
PLEASE NOTE:
The OMBUDSMAN will NOT be able to assist you if your query is less than 90-days old.
BEFORE You Contact the Ombudsman:
1. Lodge a formal Complaint through the
channels listed on the right;
2. Ensure your receive AND SAVE, your
REFERENCE NUMBER.
HOW TO ESCALATE A PROBLEM TO THE
OFFICE OF THE OMBUDSMAN:
1. Provide the following documentation:
^ Copy of ID
^ Reference Numbe
^ Proof of Reference
2. Download, fill in and sign a COMPLAINTS FORM
3. Submit ALL documentation and Complaints Form:
By email: complaints@joburgombudsman.org.za
By fax:
By hand: 36 Boundary Road, Houghton Estate
Hours: Monday - Friday 8am - 5pm
Saturday: 8am - 1pm
Closed: Sunday & Public Holidays
For further information:
Link to: www.joburgombudsman.org.za OR
CALL: 087 980 0058
City of JHB:
Billing Issues?
What to do FIRST?
If you have a problem, please use the following ways of logging or resolving it before contacting the Ward Councillor or escalating it to
the Ombudsman.
Billing and Disconnections:
Go to the Randburg Revenue Centre, cnr Bram Fischer & Jan Smuts Ave
Hours: Mon-Fri 8am-3pm.
Should you need to hand them Proof of Payment, please ensure that the COPY OF THE PROOF OF PAYMENT has been STAMPED BY YOUR BANK - otherwise they will not accept the documentation, and you will need to go back again to see them.
City Parks:
Call - 011 375 5555
Twitter - @joburgparkszoo
Log fallen or dangerous street trees on trees@jhbcityparks.com
Electricity Outages:
Twitter - @citypowerjhb
Internet - citypower.mobi
Web - www.citypower.co.za and click "Fault Reporting"
Electricity Smart Meters:
email - smartmetersupport@citypower.co.za
Pikitup:
Call - 011 375 5555
Twitter - @cleanerjoburg
Roads:
email - hotline@jra.org.za
Twiiter - @myjra
Water:
customerservice@jwater.co.za
011 688 1699
@joburgwater