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"There are TWO major determinants of community safety. One is how many neighbours we know by name. The other is how often we are present and associated in public - outside our houses. Police activity is a minor protection compared to these two community actions.
- John McKnight & Peter Block, The Abundant Community
How to contact the JHB OMBUDSMAN, Adv S'du Gumede:
The OMBUDSMAN will NOT be able to assist you if your query is less than 90-days old.
BEFORE You Contact the Ombudsman:
1. Lodge a formal Complaint through the
channels listed on the right;
2. Ensure your receive AND SAVE, your
HOW TO ESCALATE A PROBLEM TO THE
OFFICE OF THE OMBUDSMAN:
1. Provide the following documentation:
^ Copy of ID
^ Reference Numbe
^ Proof of Reference
2. Download, fill in and sign a COMPLAINTS FORM
3. Submit ALL documentation and Complaints Form:
By email: email@example.com
By hand: 36 Boundary Road, Houghton Estate
Hours: Monday - Friday 8am - 5pm
Saturday: 8am - 1pm
Closed: Sunday & Public Holidays
For further information:
Link to: www.joburgombudsman.org.za OR
CALL: 087 980 0058
City of JHB:
What to do FIRST?
If you have a problem, please use the following ways of logging or resolving it before contacting the Ward Councillor or escalating it to
Billing and Disconnections:
Go to the Randburg Revenue Centre, cnr Bram Fischer & Jan Smuts Ave
Hours: Mon-Fri 8am-3pm.
Should you need to hand them Proof of Payment, please ensure that the COPY OF THE PROOF OF PAYMENT has been STAMPED BY YOUR BANK - otherwise they will not accept the documentation, and you will need to go back again to see them.
Call - 011 375 5555
Twitter - @joburgparkszoo
Log fallen or dangerous street trees on firstname.lastname@example.org
Twitter - @citypowerjhb
Internet - citypower.mobi
Web - www.citypower.co.za and click "Fault Reporting"
Electricity Smart Meters:
email - email@example.com
Call - 011 375 5555
Twitter - @cleanerjoburg
email - firstname.lastname@example.org
Twiiter - @myjra
011 688 1699