How to contact the JHB OMBUDSMAN, Adv S'du Gumede:

 

PLEASE NOTE:

The OMBUDSMAN will NOT be able to assist you if your query is less than 90-days old.

 

 

BEFORE You Contact the Ombudsman:
1. Lodge a formal Complaint through the

    channels listed on the right;


2. Ensure your receive AND SAVE, your

    REFERENCE NUMBER.

 

 

HOW TO ESCALATE A PROBLEM TO THE

OFFICE OF THE OMBUDSMAN:

1. Provide the following documentation:

    ^ Copy of ID

    ^ Reference Numbe

    ^ Proof of Reference
 

2. Download, fill in and sign a COMPLAINTS FORM

 

3. Submit ALL documentation and Complaints Form:

    By email: complaints@joburgombudsman.org.za

    By fax:

    By hand: 36 Boundary Road, Houghton Estate

                    Hours:  Monday - Friday 8am - 5pm
                                 Saturday: 8am - 1pm    

                    Closed: Sunday & Public Holidays

 

 

For further information:

 

Link to: www.joburgombudsman.org.za   OR

 

CALL:  087 980 0058

City of JHB:

Billing Issues?

 

What to do FIRST?

If you have a problem, please use the following ways of logging or resolving it before contacting the Ward Councillor or escalating it to

the Ombudsman.

 

Billing and Disconnections:

Go to the Randburg Revenue Centre, cnr Bram Fischer & Jan Smuts Ave

Hours: Mon-Fri 8am-3pm.  

 

Should you need to hand them Proof of Payment, please ensure that the  COPY OF THE PROOF OF PAYMENT has been STAMPED BY YOUR BANK - otherwise they will not accept the documentation, and you will need to go back again to see them.

 

City Parks:

Call - 011 375 5555

Twitter - @joburgparkszoo

                 

Log fallen or dangerous street trees on trees@jhbcityparks.com

 

Electricity Outages:
Twitter - @citypowerjhb

Internet - citypower.mobi

Web - www.citypower.co.za and click "Fault Reporting"

 

Electricity Smart Meters:

email - smartmetersupport@citypower.co.za

 

Pikitup:

Call - 011 375 5555

Twitter - @cleanerjoburg 

 

Roads:
email - hotline@jra.org.za

Twiiter - @myjra


Water:
customerservice@jwater.co.za
011 688 1699
@joburgwater

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